Vonage
I jumped on the vonage band wagon earlier this year and up until a few weeks ago,I was genuinely happy with my service.Okay maybe I grumbled a little when my monthly fee totalled up to $32 instead of the $24 I signed up for but I can live with that.Anyway,a few weeks ago,I started experiencing lots of static that made making phone calls a nightmare.Those issues mysteriously resolved themselves.Then last sunday my vonage device suddenly decided it didn’t feel like working anymore.I spent all day monday on the phone with vonage reps trying to troubleshoot and nothing helped until an independent tech looked at the device and informed me it was useless.I had to get a new one.
I got back on the phone with vonage and told them what the tech had said.The rep I spoke with was nice and assured me that since my old device was still under warranty,she was going to order a replacement for me.She didn’t order the replacement.A week went by and all my calls were being forwarded to my cell phone but I still had no device and no actual functioning phone despite the fact that my account and phone number were still active.So long story short,last sunday,I called vonage back really frustrated,they decided to overnight me a device and in the process managed to screw up my card by charging me for the new device.This was an error on their part that took 2 more phone calls on my part to fix.Anyway,today I finally got my vonage device in the mail and instead of a reconditioned device,they actually sent me the rather cute upgraded version with the LCD display and they gave me a credit for the 10 days I was without a functioning device.It sucks though that they are making me pay shipping to return their faulty device to them but I wont fight with them about that.Its just not worth the stress.I am just glad my phone is working again!